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DIGITAL ONION® TERMS OF USE

These Terms of Use (“Terms”) govern your use of the Digital ONION® platform (the “Service”).

Digital ONION® (“DO”, “we”, “us”) is operated by ONION Central Limited, incorporated in England and Wales.

By creating an account or using the Service, you agree to these Terms.

PART A – TERMS APPLICABLE TO ALL USERS

1. Eligibility

You must be at least 18 years old and have legal capacity to enter into a binding agreement to use the Service.

By creating an account, you confirm that you are 18 years of age or older.

We may suspend or terminate accounts if we reasonably believe the user does not meet this requirement.

2. Nature of the Service

Digital ONION® is an AI-enabled structured reflection tool designed to help users clarify their own thinking through guided questioning.

The Service facilitates structured reflection. It does not determine outcomes, make decisions, or act on your behalf.

3. Decision Responsibility & Agency

Digital ONION® is designed to help you clarify your own thinking.

It does not determine outcomes, recommend specific courses of action, or make decisions for you.

Any decisions you make, and any actions you take following use of the Service, are your own.

The purpose of the Service is to support your agency — not to replace it.

4. No Professional Advice or Services

The Service does not provide medical, legal, financial, therapeutic, psychological, or other regulated professional advice or services.

If you require specialist advice or professional support, you are responsible for seeking it from an appropriately qualified professional.

5. Not Therapy or Crisis Support

Digital ONION® is not a medical, therapeutic, or crisis intervention service.

We do not monitor conversations in real time.

If you are experiencing distress, thoughts of self-harm, or require urgent support, you should contact appropriate professional or emergency services in your jurisdiction.

6. Accuracy & AI Limitations

The Service uses probabilistic AI systems.

Outputs may:

You are responsible for evaluating whether outputs are appropriate for your circumstances.

7. Your Content

You may enter text (“Input”) and receive responses (“Output”).

You retain ownership of your Input.

Subject to these Terms, you may use Output for personal or internal business purposes.

You are responsible for the content you provide and for ensuring that it does not violate applicable law.

8. Privacy & Data Use

Conversations are encrypted in transit and at rest.

We do not routinely review conversation content.

We do not use your conversations to train AI models.

We do not sell your data to third parties.

We may analyse aggregated and anonymised usage patterns to:

This analysis does not identify individual users.

Full details are set out in our Privacy Policy.

9. Data Retention

Conversations are retained while your account remains active.

If your account is inactive for 12 consecutive months, conversation history may be deleted.

You may delete conversations at any time.

Deleted content is permanently erased within 30 days.

Billing data may be retained where required by law.

10. Acceptable Use

You may not:

We may suspend or terminate accounts where these Terms are breached.

11. Fees & Subscriptions

If you purchase a subscription:

12. Limitation of Liability

Nothing in these Terms limits liability where it would be unlawful to do so.

To the maximum extent permitted by law, we are not liable for:

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

13. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident outside England and Wales, you may also benefit from mandatory consumer protections under the laws of your country of residence. Nothing in these Terms limits those rights.

14. Changes

We may update these Terms from time to time. Material changes will be notified in advance.

PART B – ADDITIONAL TERMS FOR USERS LOCATED IN THE UNITED STATES

The following additional terms apply if you are located in the United States. If there is a conflict between Part B and Part A, Part B controls for U.S. users.

15. Disclaimer of Warranties (U.S. Users)

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.

16. Limitation of Liability (U.S. Users)

TO THE MAXIMUM EXTENT PERMITTED BY LAW: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. WE SHALL NOT BE LIABLE FOR ANY LOSS ARISING FROM DECISIONS YOU MAKE OR RELIANCE ON OUTPUT. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

Some states do not allow certain limitations, so parts of this section may not apply to you.

17. Dispute Resolution and Arbitration (U.S. Users)

Please read this section carefully. It affects your legal rights.

Arbitration Location and Format:

Arbitration may be conducted:

As determined by the applicable rules and mutual agreement where possible.

Arbitration Fees:

Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules. We will not seek to recover arbitration fees from you unless the arbitrator determines your claim is frivolous.

30-Day Opt-Out Right:

You may opt out of this arbitration agreement by sending written notice to legal@onioncentral.com within 30 days of first accepting these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, neither party will be bound by this arbitration provision.

Severability:

If any portion of this arbitration provision is found unenforceable, the remainder shall remain in effect, except that if the class action waiver is found unenforceable, this entire arbitration section shall be void.